Outline
Would you be willing to devote 45 minutes to become a more productive e-mail communicator? Want to know more about the actions departments/organizations should take as well? Then this tutorial is designed specially for you.
The key audience for the tutorial is the individual end user. In the section outline below we’ll tell you which sections are geared towards which groups. Don’t skip over these, but become aware that e-mail productivity or lack thereof is a mutual problem between individual users/employees and their organizations. Both entities have a responsibility to make changes that serve everyone’s needs.
The content of this eLearning session has been developed by end users like yourself who believe there are better ways to use e-mail at their workplaces, if only this knowledge was more readily available. With this eLearning session, you now have the power in your hands.
The content of this tutorial is designed to be immediately applicable – 45 minutes that will change the way you think, use and approach e-mail. The benefits of this tutorial are:
- Researched knowledge on workplace e-mail
- Exploration of causes and effects of poor e-mail use
- A combination of interactive and easily accessible solutions
- Tips and techniques for better strategic and tactical use of e-mail
- Short, concise PDF download articles to supplement your knowledge and refer back to for ongoing guidance
The tutorial is segmented into 9 sections as follows:
1. Introduction & Quiz |
Overview of the e-mail problem
A test of your general knowledge
PDF download – The Real Costs of E-mail Management
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2. Quirks and Wonders |
10 Temptations of E-mail
7 Myths to be debunked
PDF – Controlling CC: Messages
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3. The Legal Face of E-mail |
A few brain teasers on legal knowledge regarding e-mail
PDF – Formulating E-mail Guidelines
**Geared towards groups
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4. The Inbox |
An interactive exercise in managing incoming messages
An electronic quick review
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5. The Outbox |
An interactive exercise on which communication channels to choose for which type of messages
PDF – Communication Channels – Is E-mail the Productive Choice
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6. Tips & Techniques |
19 tips on key areas such as subject lines, composition, sending, filing and software features
PDF – E-mail Etiquette Revisited
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7. E-mail Conservation |
Discussion on how to approach e-mail management
**Geared towards groups
PDF – Workplace E-mail Conservation: Worth the Effort?
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8. Final Quiz |
10 questions designed to test your knowledge
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9. Summary |
Wrap-up discussion on why e-mail management is important
4 key summary points
PDF – E-mail Do’s and Don’ts
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Resources Tab |
Houses all the tutorial PDF’s
Link to purchase Managing Your E-mail: Thinking Outside the Inbox Copyright © 2003 Christina Cavanagh, John Wiley & Sons Ltd.
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Tutorial Navigation
The
and
links can be used to navigate back or forward a
section at a time.
You will not automatically be prompted to change sections. The section ends when there is no longer any audio nor screen movement.
Make sure that you have your speakers turned on, and that the sound is not muted, so that you can hear the audio portions.
The tutorial can be paused, closed and resumed at your leisure. We recommend, however, that for maximum impact / learning benefit you try to complete the entire tutorial in 1-2 sittings, where you are able to fully focus your attention.
Contacts
We would love to hear your feedback on this eLearning session, its ease of use, capability and suggestions for future modules. Please send a message to
CCavanagh@Rotman.UToronto.ca, or use this address to book a phone call with the author.
Troubleshooting – if there are any technical issues with the program, please contact Rick Nigol of eLearn Campus at 519-827-0241, or
Rick@eLearnCampus.com.